“Once you’ve bought shoes here it’ll be very difficult to shop anywhere else! When was the last time you bought cute stylish shoes and thought ‘ these are sooo comfortable I may never take them off’?! The brands they carry are beautifully made shoes. Both men and women should do their feet a favor and stop in.” – D.K., Google 5 Stars
“Love Soft Shoe!!! Great variety to choose from, great quality of shoes ( I love the Fly Ladies Shoes for comfort) , and wonderful friendly service! I also love supporting local businesses.” – Gwen Isaacs, Google 5 Stars
“The most knowledgeable and friendly staff I have dealt with when buying shoes. They are very understanding about dealing with kids, too. I have lost count how many shoes I’ve bought from them–great people!” – Mark Ramsay, Google 5 Stars
“Always friendly and attentive service here. I’m especially impressed at how their insoles have provided me relief from foot troubles. Excellent store altogether.” – Todd Scheler, Google 5 Stars
“I don’t know the salesperson’s name that waited on me earlier while I was at soft-shoe, but she was fantastic! I tried on about seven or eight pairs of shoes before I finally made a decision and she was very patient through the whole thing. Thanks for excellent customer service soft-shoe!” – Connie Clayburn, Google 5 Stars
“Lacey was our sales clerk and was very helpful! The store specializes in helping people with foot issues but you don’t have to have a foot issue. We were very happy with our purchases. I love my Hoka tennis shoes and vionic house slippers. My feet are so much happier!” – Diane Palmerton, Google 5 Stars
“I really enjoy shopping at Soft Shoe! They have the best selections of shoes in Richmond. I love the friendly customer service!” – Donna Masters, Google 5 Stars
“This is the best shoe store in central KY! Their team was super knowledgeable, incredibly friendly, and ensured that my needs were met! Their incredible selection, knowledgeable staff, and great prices make it impossible for me to shop anywhere else! Love Soft shoe in Richmond, KY!!!” – Justin Brewer, Google 5 Stars
“Admittedly I am biased because my son works at Soft Shoe, but I have to say that it is the best place in Central Kentucky to shop for shoes and specialty apparel. Charlie Roy insists that the staff of the store give the best customer service possible. So many places now have totally discarded customer service. It is refreshing to shop at a store that values their customers enough to offer the best in support. Keep up the good work, Soft Shoe! P.S. I’m proud of you, Adam!” – Bobby Griggs, Google 5 Stars
“I have to confess, often times I stop by Soft Shoe hoping to find a pair of shoes to brighten my day! The staff is so helpful and rarely do I ever walk away barefooted. LOL!” – Pamelan Lydon Woods, Facebook 4 stars
