Call us  (859) 623-8561

805 Eastern Bypass #8
Richmond, KY 40475

Mon–Fri: 10:00am – 8:00pm
Sat: 9:00am – 8:00pm
Sun: 1:30pm – 6:00pm

Contact us

ADDRESS:  805 Eastern Bypass #8 Richmond, KY

PHONE:  (859) 623-8561

We’re open for Curbside Pickup (as of March 15, 2020)
ONLINE STORE coming soon!!

Monday – Friday: 10:00 am – 8:00 pm
Sunday: 1:30 pm – 6:00 pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I order online?

Yes you can. We just launched our NEW Online Store at  The same great selection, quality brands, affordable prices and customer service, but online for the safety and convenience of our staff and customers.

Do you have a return policy?

Refunds or Exchanges are gladly given on unworn merchandise within 30 days of purchase with original receipt AND box. Returns without receipt or after 30 days will be exchange only. We do not accept returns on worn shoes. The ONLY exception is for boots that include a manufacturer’s 30 day comfort guarantee.

I can't find my receipt, can you look it up?

Our cashiers always ask for your 10 digit phone number when you check out. Your phone number is your account number for our system at Soft Shoe. If you gave us your phone number, we almost certainly have a record of your purchase.

What are your store hours?

Monday – Saturday 10 am – 8 pm, Sunday 1 pm – 6 pm We are always closed on Easter, Thanksgiving Day, and Christmas Day

How often do you receive new shipments?

We receive new shipments of shoes every week day! If there is a size or style that we are missing during your visit, we very well may have it coming in the next day. Check out our Weekly Featured Products section to see the latest styles of shoes, accessories & apparel that have just arrived.

Can I special order?

There are several brands within the store that we are able to special order if your size isn’t in the store. We do not special order styles we don’t carry.

Do you carry multiple widths?

If a shoe in our store is available in multiple widths, we almost always stock them. Narrow widths are often ignored by shoemakers, but we strive to carry as many as possible. Wide widths are far more commonly produced and we literally have hundreds of styles available in wides.


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